Reference

Terms and Conditions That Govern Your 995bdt Account

These terms set out what you agree to when you open and use a 995bdt account — covering deposits via bKash, Nagad and Rocket, game access, withdrawals and how we handle disputes.

bKash, Nagad & Rocket coveredAccount wallet rulesWithdrawal conditionsEligibility by region
995bdt Terms and Conditions That Govern Your 995bdt Account
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights

We take the security of your account and the data attached to it seriously. Here is how we approach the four areas that matter most to you as an account holder.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We do not store your bKash or Nagad PIN — those stay with your wallet provider at all times.

Data Retention

We retain your account and transaction records for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of your data through support.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Requesting Changes

To update personal details, close your account or request data deletion, contact our support team via live chat or email. We process verified requests within a reasonable timeframe.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our Bangladesh support team is the right starting point. You can reach us through live chat, email or our help centre — all accessible from your account dashboard.

Live Chat Open the chat widget from your account dashboard for direct help with terms queries, account access issues or wallet verification questions from our Bangladesh support team.
Email Support Send a detailed message to our support address for written records of your terms-related query. We respond to account and eligibility questions through this channel.
Help Centre Our help centre covers common terms questions — account closure, withdrawal conditions, wallet linking for bKash and Nagad — without needing to contact the team directly.

Common Questions About These Terms

These are the questions we hear most often from account holders in Bangladesh about how our terms apply to their account and wallet activity.

Account eligibility depends on your local law and the region you access from. You must meet the minimum age requirement under applicable law in your jurisdiction before opening an account.

Yes. Every deposit made through bKash, Nagad or Rocket is covered by these terms alongside the payment provider's own terms. Both sets of terms apply to that transaction.

We will notify you through your registered account before any material change takes effect. Minor clarifications may be updated without advance notice, but we aim to keep you informed of anything that affects your account rights.

Contact support via live chat or email to request account closure. Any verified balance in your account wallet will be returned to your linked bKash, Nagad or Rocket account after identity verification.

Raise the dispute through live chat or email with your transaction reference. We review game round data and payment records and aim to respond with a resolution within a reasonable period.

The same terms apply across all regions where the platform is accessible. However, local law in your area — whether you are in Dhaka or elsewhere in Bangladesh — determines your eligibility and any additional conditions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.